Return Policy

Right to withdraw from the distance contracts based on N. 2251/1994 (as amended by K.Y.A. Ζ1-891 / 2013) – Return of products

Customer can return easily buy the products from the online store because simply changed its mind, within fourteen (14) days of receipt. The Customer can deliver the products directly to the physical store or send them at his own expense to our physical store. In any case for online orders the Customer can before the return of the products to contact the Customer Service department of the COMPANY, or by phone (Telephone: 2104185632, or by sending an e-mail (e-mail to: info@optikalazaridis.gr). In particular, the Customer has the above right to return a product he has purchased from the online store without stating the reasons, under the following terms and conditions:

• (a) Within a period of fourteen (14) calendar days from the date of conclusion of the service contract (in the case of services) or from the delivery (in the case of products) or its receipt (when the Customer has chosen “receipt from the store”) and in the case of many goods ordered by the Customer with an order and delivered separately from the time of receipt and the latter, the Customer is entitled to withdraw from the sale (hereinafter “Withdrawal”).
• (b) This withdrawal is unjustified and the Customer must return the product exactly in the excellent condition it received.. In particular, the returned product must not have been used, must be in excellent condition (“as new”), as just before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not have any tears or damage / alterations) and with all the contents of the original packaging (instructions for use, specifications and warranties, etc.). In addition, to accept a product return you must the original purchase document(retail receipt, invoice) is displayed by the person who originally purchased the product and whose details are recorded on the purchase document.
• (c) The return of the item is accepted, only if the Customer has previously paid any amount charged to the COMPANY for the shipment of the product to him and the shipping costs for its return.
• (δ) The statement of withdrawal is exercised in writingby completing the relevant form and sending it a) either to the COMPANY’s postal address orelectronically throughe–mail and the COMPANY is obliged to confirm in writing the receipt of the withdrawal statement as soon as it receives it.
• (e) The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the withdrawal to the physical store.
• (f) Following the withdrawal statement, the COMPANY is obliged to return to the Customer the price received. In case of debiting the Customer by credit card, the COMPANY, if it has received the price from the Bank, will be obliged to inform the Bank about the cancellation of the transaction and the Bank will take any foreseen action. The COMPANY, following this information, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract concluded between the issuing bank and the Customer. In case the Customer had chosen the option “collection from the store”, the refund to him will be made from the store of the COMPANY.
• (f) The refund of the price due to withdrawal to the Customer will be made no later than fourteen (14) working days from the year that the COMPANY received proven knowledge of its withdrawal.
• (g) Delivery costs are not refundable.
• (h) The Customer is liable to indemnify the COMPANY, if he made use other than that which is necessary for the determination of the nature, characteristics and function of the goods in the period until the declaration of withdrawal, and the COMPANY is entitled to agree with the Customer its compensation even by mutual set-off. In case the withdrawal concerns the provision of services, the Customer must pay an amount commensurate with the provided until the withdrawal statement. If the Customer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the Customer.
• (j) A product that was sold with an additional gift must be returned with the additional gift, otherwise the value of the gift will be deducted from the refunded amount.
• (k) Custom lenses that have a special order, such as astigmatic, multifocal and colored lenses with grades, are not returned.
• (l) The lenses of the glasses that have already been placed according to your order are not returnedto the frame you have chosen.
• (m) Products that have been specially ordered by the manufacturer are not returned, upon your order.
• (n) In case of return of the product the customer is charged with the return costs, plus the costs of the initial shipment, which are not free since there is no longer a purchase. If you make the return at your own expense then you are only charged with the initial shipping costs.
• (x) In case of payment by card or Paypal the return will be made to your card or to Paypal respectively.

 

Exceptions to the Right of Withdrawal

The right of withdrawal from article 4 § 10 n. 2251/1994 does not apply:

• In cases where the price of the products has been paid in the physical store and in addition, the products have been received from the physical store, as the sale is not considered to have been done remotely.
• Products that are not suitable for return, for health reasons (eg contact lenses, etc.) or for hygiene reasons, and which have been unsealed after delivery, such as personal care items.
• Products used,
• Service contracts after the full provision of the serviceif the execution started with the previous explicit consent of the Customer, and with his acknowledgment that he will lose his right of withdrawal as soon as the contract is fully executed by the COMPANY.

 

Claims due to defect or lack of contracted property

The Withdrawal of the present does not concern defective products or products in which there is a lack of agreed quality, which are covered by their respective warranties.

Seller liability for actual defects and lack of agreed properties

In case of liability of the COMPANY for a real defect or for lack of agreed quality of the product (“legal guarantee”), the Customer is entitled at his choice: a) to demand, without charge, the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, b) to request a reduction of the price or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. If the Customer chooses the correction or replacement of the product, the COMPANY must make a correction or replacement in a reasonable time.

The above rights of the Customer by law (AK 540) expire after two years.

In any case, the Customer finds a defect has the opportunity to contact the online store immediately after delivery on the same day or the next business day. If a product is declared defective by the Customer, the COMPANY expressly reserves the right to diagnose the product as defective by competent technicians.

Limitation of Liability: The COMPANY does not provide a guarantee, nor does it guarantee protection for a properly sold product for any specific purpose.

Supplier Liability and Guarantee

New products with a long shelf life (“durable consumer goods”) must be accompanied by a written guarantee (“commercial guarantee”) from the manufacturer of the product or the company that imported the product into the EU or the company that appears as a manufacturer (“Supplier”) ).

 

Final Provisions

Contracts through the online store are governed by European and Greek law, in particular by legislation governing issues related to e-commerce, distance selling and consumer protection. Similarly, the site has been created and is controlled by the COMPANY in Piraeus and the Greek Legislation will guide the use of the site and its interpretation. If the User chooses to access the site from another country, he has the responsibility to follow the Laws of that country.

Any dispute that arises and which arises from the contractual relationship between the COMPANY and the Customer, are responsible for resolving the material matters Courts of Piraeus. For out-of-court settlement of the dispute, THE COMPANY may enter into an agreement for the assignment of its obligations to an appropriate third party. Otherwise, the Customer will not be entitled to assign or transfer his rights or obligations.

All notifications must be made in writing(by hand, by e-mail, fax or letter by first class mail, which will be deemed to have been delivered 48 hours after posting).